Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).

Nanit Plus insights

edited November 2022 in Camera & App 2 comments

Hi! I bought through Amazon a Nanit Plus but the account is not syncing with the free 1 year insights it said it brought. How can I get this?

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