Best Of
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Re: Delete extra baby name on my account
@NanitMelanie thank you! That worked!1 -
Re: Delete extra baby name on my account
Hi @gvfattaleh and @GordonMom you should be all set! Thank you1 -
Re: 504 Authentication Error
What is the solution to this issue? I have had the same problems and I cannot find anything that works.1 -
Re: Broken floor stand
Hi @LM_Mummy thank you for posting here, I'm sorry your stand broke! Broken or damaged stands can be replaced in most cases, please send the following to help@nanit.com: A picture of the broken or cr…1 -
Re: Internet keeps disconnecting
We are having the same issue - working fine on our phones but stalled at “getting video stream” on the iPad. Following in the hopes that someone will pop in with a solution!1 -
Video History Not Working
I’m having the same issues with the system reporting no video history available. If I power cycle the camera it will record video history for a few days. Live video and alerts work without issue, eve…1 -
Re: Video History Not Working
Hi @LaconicVerbosity and @mollymccartan thank you for posting here and I'm so sorry you are having trouble with video history! I want to have our team try to roll back your firmware to see if that wi…1 -
Re: Video History Not Working
Nanit Spencer contacted me on ticket #694655 I followed his steps and still have the same issue. How do I get a refund for the milestones plan?1 -
Re: Video History Not Working
Hi @LaconicVerbosity thanks for following up! I see your response to Spencer on the ticket from this morning, he will be back in touch soon to continue working with you! I shared your post with him a…1 -
Re: Video History Not Working
I’m having a similar issue. I receive a movement notification but when an access the video history it doesn’t work, it says that there was an error and the video is not available. .1
